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FREQUENTLY ASKED

We’re so excited you’re here—and we can’t wait to create something amazing with you!

Before booking, make sure to check out all our service descriptions and steps so you know exactly what to expect.

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Got questions? No worries! Head over to our Terms & Conditions/Policy Page for all the details.​

  • Refund Policy
    At this time, all sales are final, and we do not offer refunds. If you have any concerns about your order, please contact us, and we’ll do our best to assist you.
  • How to Make a Payment
    We currently accept payments through mobile banking apps. Please follow the payment instructions provided at checkout. If you run into any issues or need assistance, don’t hesitate to contact us.
  • Credit and Ownership Policy
    The client must recognize Graphicsbyvana as the designer of the project. The client may not mislead others into believing they have created the design or project. Graphicsbyvana has the right to showcase all work produced.The client must credit GraphicsbyVana as the designer of the project and may not claim or imply ownership of the design or project’s creation. GraphicsbyVana reserves the right to showcase all work produced.
  • Turn-Around Time
    Our standard turnaround time is 7–10 business days. This is the time it will take for you to receive your (SERVICE). Please note that this timeframe does not include revision time.
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